Participant

Question

Adobe cc library problem

Forum|Forum|7 years ago
April 13, 2019
4 replies
373 views

Hi .. it has been a year since this problem occurs, in my old windows 10 pc.. but after I'm making new pc, the problem still persists... I can drop the artwork to the CC library panel, but cannot retrieve it back. 'The files is damaged, and could not be repaired.'.

This topic has been closed for replies.

Legend

Sorry to hear about your difficulties. In addition to the suggestions from others there were a few troubleshooting steps I wondered if you could test

Are you able to successfully export the library as a .cclibs file as described here?

https://helpx.adobe.com/creative-cloud/help/import-export-creative-cloud-libraries.html

Do you get this error with a new blank PS document (saved locally on the desktop)?

Are all Windows updates installed on the computer and have you rebooted?

Please test these and share the results,

Dave

Kevin Stohlmeyer

Community Expert

Community Expert

@David__B this is a 4 year old thread...

Legend

Sorry @Kevin Stohlmeyer I was confused 😛

Ussnorway7605025

Legend

also is the version of Photoshop that put the files in your library different to the one you are trying to recover them with?

Community Expert

Community Expert

Hi @Veddex. Could you get more specific about the problem. For example...

Is the problem with all content or maybe just vector content?
Is this a Photoshop only problem?
Can you edit the Library items but just not place them?
etc...

Community Expert

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Photoshop

ABAMBO | Hard- and Software Engineer | Photographer