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HYPD03
Participating Frequently
September 9, 2013
Answered

Adobe creative cloud not finding updates

  • September 9, 2013
  • 20 replies
  • 84919 views

Hey everyone,

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

Thank's for your help.

    This topic has been closed for replies.
    Correct answer Ashutosh.Nigam

    Same problem here. Do want to reinstall PS.

    Any hint?


    Please Update CC App from following link:

    http://www.adobe.com/appsmanager/index.html

    Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

    Regards,

    Ashutosh

    20 replies

    Show previous replies
    decals42
    decals42
    Participant
    April 9, 2015

    This solution didn't work for me - I tried installing the linked update to the CC app from here and from Adobe's site, but no matter if I reinstall it or the apps themselves, Adobe thinks 8.0 is the newest version of Premiere CC 2014, and the equivalent versions for the other apps. I finally tracked down a direct link to 8.2, but why bother even have an updater?

    R
    Rekviem86
    Participant
    January 19, 2015

    Hi,

    I also have a problem with suppressed Adobe CC updates (work in an enterprise environment), could anyone please send me the details of the files that needs to be removed?

    Thanks in advance.

    Sincerely,

    Øyvind Hermans

    Ashutosh.Nigam
    Adobe Employee
    Ashutosh.Nigam
    Adobe Employee
    January 22, 2015

    As you are an enterprise customer, Please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server

    Please refer:

    http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

    Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

    In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

    Regards,

    Ashutosh

    R
    Rekviem86
    Participant
    January 22, 2015

    Thanks for the answer Ashutosh. We have resolved the problem thanks to the effort of our IT team. Your input helped, thanks again.

    europeanrich
    europeanrich
    Participant
    December 16, 2014

    Hi Ashutosh

    I have the same issue – stuck at PS CC 14.0. Could you please pm me the details of the files to be removed which suppress the update?

    Thanks in advance

    B
    brianslade200
    Participant
    November 19, 2014

    I had the same problem with my brand new iMac. Yosemite OS X and fresh install on LR5 and PS CC NOT in an enterprise environment.

    I went to system preferences > security & preferences  > accessibility.  I then added the Creative Cloud application to the apps allowed to control my computer. I quit Creative Clout app then restarted it. The Install button then appeared (don't get a shock when LR disappears from your list of already installed programs) next to Lightroom. I then began the update.

    I hope this helps

    C
    cticompserv
    Participating Frequently
    November 18, 2014

    Could someone please post the list of files to be deleted? I have this same problem of Updates being greyed out in the Help menu. The Creative Cloud app is ignoring updates. I am the CC admin of my company and cannot install recent updates on some of our Macs.

    Kent

    C
    cticompserv
    Participating Frequently
    November 18, 2014

    Nevermind, I found it. It's working now.

    F
    Friend09
    Participant
    June 25, 2014

    Mine was the Photoshop CC Enterprise edition and all the updates were disabled by my Admin by default. However, after getting the approval from my manager i have requested Adobe to help me out to fix this. There is one file/folder that needs to be deleted or atleast should not have anything in it to get the updates enabled. I can't name that file here i guess. But after disabling it / deleting it / renaming it to another name and restarting the photoshop, bang the updates are enabled and they are back.

    Well, thanks to the Adobe Staff Member Ashutosh for helping me out on this.

    A
    Astro-Boy
    Participant
    October 2, 2013

    I am using Creative Cloud for teams and I am having the same problem.

    • Help  >  Updates ... Is greyed out in all applications
    • Creative Cloud application lists the applications as 'Up To Date'
    • Yet Photoshop is listed as 14.0 under:  Photoshop  >  About Photoshop

    I have tried:

    • Signing in and signing out
    • Quitting and restarting the Creative Cloud app
    • Downloading and installing the Creative Cloud app
    • Previous updates were working, so my company is not blocking them

    I did an on-screen help session with Adobe

    The support technician said:

    • help > Updates was greyed out because it was up-to-date
    • Even though Photoshop displays 14.0 ... It should be 14.1.2 ... it is just not displaying it.

    I am now not sure about the above statement?

    Everyone in the team has the same issue ...

    Except for the Administrator, the Administrators application displays:

    • help > Updates in black
    • Photoshop 14.1.2

    Any help please

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    October 2, 2013

    Hi Astro,

    In response to your PM – yes, there are the direct download links for the Adobe Photoshop CC 14.1.2/Generator update and here they are:

    http://prodesigntools.com/adobe-cc-direct-download-links.html/comment- page-3#comment-45452

    They do require an earlier version of Photoshop CC already being installed on your computer for the patch to apply properly.

    (And be sure to follow the important download instructions at the top of the main page there in order for the direct links to work.)

    S
    spencercal
    Participant
    September 10, 2013

    I've been having the exact same problem, and I've finally got the 14.1 Update downloading.

    I had to try about everything before the update appeared as available.

    1. Tried restarting photoshop

    2. Tried restarting Creative Cloud

    3. Checked for updates under "Help/Updates"

    4. Uninstalled and Reinstalled Creative Cloud Desktop

    5. Uninstalled Photoshop CC completely

    6. Reinstalled Photoshop CC

    7. Still was on 14.0 and Creative Cloud Desktop still said no updates were available

    8. In Photoshop went to Help/Updates in the menu and the 14.1 update FINALLY appeared.

    I'm guessing that it was becuase I completely unistalled Photoshop. Total pain, but I'm glad I finally have the update downloading.

    H
    HYPD03Author
    Participating Frequently
    September 11, 2013

    Hopefully there's a way of doing this without a complete reinstall. I would hate to have this happen to my team members having the same problem, it would just take too long to fix/reinstate all photoshop presets, brushes, plugins, etc.

    Not to mention any other programs I'd have to unsinstall because they arent getting updates either.

    G
    Gupevieira
    Participant
    September 12, 2013

    Same problem here. Do want to reinstall PS.

    Any hint?

    L
    louislouis2105
    Participating Frequently
    September 10, 2013

    I'm having the same trouble, I'm in the UK.

    My Mac at home which is on the same account has got the update, but my work mac mini doesn't catch the update:

    - greyed out 'updates' on the help menu

    - restarting CC app manager does not show any new updates

    Cheers,

    V
    Adobe Employee
    Vikas Talwar
    Adobe Employee
    September 13, 2013

    Hi Louislouis210S,

    Could you please confirm if you are in an enterprise enviornment and could you please check with your Admin if he has  disabled/supressed updates from Adobe and hosting in on a local server.

    Thanks,

    Vikas Talwar  

    L
    louislouis2105
    Participating Frequently
    September 13, 2013

    I am in an enterprise environment, they haven't disabled updates and hosting on our local server. It might be helpful to say what file you were referring to that was blockign the update?

    Cheers,

    Chris Cox
    Chris Cox
    Legend
    September 9, 2013

    It may take a few hours for it to copy all around the world.

    If it doesn't update by this time tomorrow, then there might be a problem.

    (and for me, the Creative Cloud app crashed :-(  )

    H
    HYPD03Author
    Participating Frequently
    September 9, 2013

    Thanks Chris, I'll check tomorrow.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 9, 2013

    I usually quit the CC app (under CC preferences) and restart it. Then it catches the update.

    Installing 14.1 did reset my prefs, so I had to go into Preferences and re-apply my old settings.

    Gene

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