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J
Jurie0101
Participant
June 15, 2021
Answered

ADOBE HAVE BROKEN PHOTOSHOP

  • June 15, 2021
  • 2 replies
  • 1474 views

Someone please tell me what the [removed] the folks at Adobe are doing? I've been using Photoshop for decades and it USED TO BE the best photo editing software arouind BUT Adobe sdeems to have broken it BECAUSE they simply can't leave it alone! All of a sudden I am now unable to even OPEN it! USELESS and where is my SUPPORT!

 

    This topic has been closed for replies.
    Correct answer jane-e

    Hi

    It's not broken for everyone. I can think of a couple of things to try:

    If that doesn't work:

    • Uninstall from the Creative Cloud app
    • Install the last version that worked for you
    • Turn off automatic updates from the CC app

    If you need more help, contact Adobe Customer Care:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

     

    Let us know if this works or if you still need help.

     

    ~ Jane

    2 replies

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 15, 2021

    This is a user to user support forum. Complaining is going to get you nowhere here. 

    What OS and version, what version of Photoshop? What exactly happens (use some details; hangs, crashes?). 

    Yes, reset your pref's first. 

    I can guarantee that PS isn't 'broken' for everyone and Adobe isn't going out of its way to upset you; perhaps it is your system of a conflict with some other software? Impossible to provide help until you calm down and describe the issue and allow users, volunteers here to maybe help you out.  

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      J
      Jurie0101Author
      Participant
      June 15, 2021

      Perhaps complaining it about here might not get me anywhere BUT it sure has made me feel better. No, it was not anything I've done. I eventually managed to get through to a human being at Adobe support who took over my desktop and after about 30-40 minutes of fiddling around finally managed to sort out the problem (I think) and I doubt very much the problem could have been sorted out any other way. My gripe with Adobe is that I never had this much trouble with Photoshop in the past, it has literally gone from a dream photo editing software suite to a nightmare minefield of continuous maintenance, bug fixes and having to deal with customer services if you actually manage to get through to them! I lost an entire afternoon today and I'm up against a deadline so I am still very annoyed about it. Like I said, Adobe have broken it because they just couldn't leave it alone.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        June 15, 2021

        If you want it left alone then turn off updates to the application and your operating system and never update either.

         

        Raising an issue then refusing to take advice from other users seems remarkably petulant.

         

        It is not broken here,  and I want Adobe to keep developing it in order to maximise the use of modern hardware and handle the much larger files I now work with regularly.

         

        Dave

          jane-e
          Community Expert
          jane-eCommunity ExpertCorrect answer
          Community Expert
          June 15, 2021

          Hi

          It's not broken for everyone. I can think of a couple of things to try:

          If that doesn't work:

          • Uninstall from the Creative Cloud app
          • Install the last version that worked for you
          • Turn off automatic updates from the CC app

          If you need more help, contact Adobe Customer Care:
          https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

           

          Let us know if this works or if you still need help.

           

          ~ Jane

            J
            Jurie0101Author
            Participant
            June 15, 2021

            No, it's broken and who has time to do all that nonsense? I  never used to have problems with Photoshop, it used to be great in fact it used to be perfect BUT Adobe simply couldn't leave it alone and now they have broken it and it feels like I now spend more time keeping it up and running than actually using it.

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