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patriciaj86711970
Participant
November 2, 2016
Answered

Adobe photoshop CC 2015.5 has stopped working

  • November 2, 2016
  • 1 reply
  • 764 views

A few days ago photoshop was working fine, then it stopped working and I get message "Adobe photoshop CC 2015.5 has stopped working", I have not installed any new products on my computer. I have searched online help & tried a few options, disable graphic drive, log out of adobe account and back in, started computer in safe mode & made a new account & on all attempts photoshop fails. The error log is.

Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1

Exception code: 0xc0000374

Fault offset: 0x00000000000bf262

Faulting process id: 0x2fa0

Faulting application start time: 0x01d234fb11bc8936

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60108b5f-a0ee-11e6-975a-24fd52336de8

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Correct answer patriciaj86711970

Installed 2017 version of photoshop & now working Thanks

1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
November 2, 2016

Photoshop is trying to use some windows function through "ntdll.dll" and it is failing.  Make sure all you Windows device drivers are up to date for all your devices.  Display, Printer, Network, nouse, tablet etc

JJMack
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patriciaj86711970AuthorCorrect answer
Participant
November 2, 2016

Installed 2017 version of photoshop & now working Thanks

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