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stevepeck3
stevepeck3
Participant
October 25, 2017
Answered

Adobe Photoshop CC 2017 – Could not complete your request because the file was not found.

  • October 25, 2017
  • 1 reply
  • 7541 views

I updated my PS app yesterday from PS CC 2015 and suddenly I can’t open any jpg file on my computer on PS 2017 or now, PS 2015.

This is the message I see every time: "Could not complete your request because the file was not found.” The application looks like it’s loading the file, and then gives me the pop-up window.

I have tried uninstalling the application and reinstalling.

I have tried removing the Preferences from the Library folder.

I have tried “Resetting Preferences on Quit” in the Settings>General panel.

I have tried unchecking the “Prefer Adobe Camera Raw for Supported Raw Files” in the Settings>File Handling panel.

I have noticed that that when you select “About Plug-Ins” > “About Camera Raw" from “Photoshop CC”, I get the same error dialog box.

Please help.

    This topic has been closed for replies.
    Correct answer glenn_mcdowallk97278172

    I have the same problem.  I cannot open any files in Photoshop.   How does one "roll back" the "Camera Raw CC"  ?  Mine says it is 9.12.1.   Is that too new?    (I have Photoshop CC 2015 & 2017 running under OS X Yosemite 10.10.5.)


    link

    File not found when opening a JPEG

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    December 8, 2017

    Hi stevepeck,

    Could you please let us know when exactly you see this message in Photoshop?

    You can refer the below discussions related to this issue.

    Getting error message " Could not complete your request because the file was not found" Using Photoshop Cs6(latest)

    Photoshop: Error message 'Could not complete your request because of a program error.' | Photoshop Family Customer Commu…

    Regards,

    Mohit

    lisaeks
    lisaeks
    Participating Frequently
    January 17, 2018

    Hi Mohit and stevepeck3,

    I am having the same problem, just as stevepeck3 described it:

    "I updated my PS app yesterday from PS CC 2015 and suddenly I can’t open any jpg file on my computer on PS 2017 or now, PS 2015.

    This is the message I see every time: "Could not complete your request because the file was not found.” The application looks like it’s loading the file, and then gives me the pop-up window."

    I referenced the first link you gave, Mohit. (The second link did not appear to apply since the error message was different)

    My Camera Raw CC is up to date. I couldn't find any problems related to the jpg or filename extension.

    stevepeck3​ — were you ever able to solve this problem yourself?

    Anyone else?

    I appreciate any help with this, especially since I've got deadlines!

    stevepeck3
    stevepeck3Author
    Participant
    January 17, 2018

    Nope, have not been able to solve it yet.

    I have to open JPEGS in Preview, then copy and paste them.

    It's slow and annoying.

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