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kleavink
kleavink
Participant
June 30, 2018
Answered

Adobe photoshop crashing on start up

  • June 30, 2018
  • 1 reply
  • 488 views

I have ran adobe photoshop cleaner error fixer. I'v uninstalled re installed.

I did a system restore deleting every file I have. everything says its updated 

WHAT AM I NOT DOING?

here is the crash report that I keep getting.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">
<time year="2018" month="6" day="29" hour="17" minute="24" second="58"/>
<user guid="80f93609-bff3-4705-a2b9-a9d6274f46dd"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-US" ram="8073" machine="Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2394 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFE93F924CA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE93F924CA" symbolname="std::basic_ostream&#60;unsigned short,std::char_traits&#60;unsigned short&#62; &#62;::flush"/>
<stackStatement index="1" address="0x00007FFE93FC61FD" symbolname="std::basic_ostream&#60;unsigned short,std::char_traits&#60;unsigned short&#62; &#62;::write"/>
<stackStatement index="2" address="0x00007FFE705866A2" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FFE70578D23" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFE705868EA" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FFE7058F3B8" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFE7058DA82" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FFE7058CF78" symbolname="unknown"/>
<stackStatement index="8" address="0x00007FFE705865B8" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFEBFA9CD33" symbolname="seh_filter_exe"/>
<stackStatement index="10" address="0x00007FF67ABA7D3D" symbolname="deepcut::PostProc"/>
<stackStatement index="11" address="0x00007FFEBD06C720" symbolname="_C_specific_handler"/>
<stackStatement index="12" address="0x00007FFEC36FECED" symbolname="_chkstk"/>
<stackStatement index="13" address="0x00007FFEC3666C86" symbolname="RtlWalkFrameChain"/>
<stackStatement index="14" address="0x00007FFEC36FDC1E" symbolname="KiUserExceptionDispatcher"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000FB8575AD28"/>
<register name="RBX" value="0x73656764653E2D65"/>
<register name="RCX" value="0x000000FB8575AD58"/>
<register name="RDX" value="0x73656764653E2D75"/>
<register name="RSI" value="0x000000FB8575AD58"/>
<register name="RDI" value="0x73656764653E2D75"/>
<register name="RSP" value="0x000000FB8575ACF0"/>
<register name="RBP" value="0x0000020251379260"/>
<register name="RIP" value="0x00007FFE93F924CA"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</crash>

</crashreport>

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Kleavink,

We're sorry to hear about Photoshop crashing, let us help make this right. I can see that you're working on Windows 10 pro and using the latest build of Photoshop.

Could you please let us know when does Photoshop crash?

Also, could you please try creating a new user account with admin rights temporarily and try running Photoshop on that account and let us know if it works without crashing? Please have a look at this article for steps: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Regards,
Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
July 2, 2018

Hi Kleavink,

We're sorry to hear about Photoshop crashing, let us help make this right. I can see that you're working on Windows 10 pro and using the latest build of Photoshop.

Could you please let us know when does Photoshop crash?

Also, could you please try creating a new user account with admin rights temporarily and try running Photoshop on that account and let us know if it works without crashing? Please have a look at this article for steps: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Regards,
Sahil

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