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December 16, 2019
Question

Adobe Photoshop freezes with a white screen - Windows

  • December 16, 2019
  • 1 reply
  • 2830 views

Adobe Photoshop CC freezes with a white screen, I have updated 6 days ago and can only be shutdown using Task Manager.

Advise please

 

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
December 16, 2019

Hi Theresa,

Sorry to hear about Photoshop freezing, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

You may also try some GPU troubleshooting steps mentioned here and see if it helps: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Regards,
Sahil