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R
rsspie
Participant
April 28, 2021
Question

"Adobe Photoshop has encountered a problem and needs to close."

  • April 28, 2021
  • 2 replies
  • 3511 views

I've installed (and uninstalled and reinstalled and cleaned and reinstalled) Creative Cloud and Photoshop and can't get Photoshop to run. What can I do to get it running?

 

My software and OS versions are the latest default installs as of this week:

 

  • Photoshop Creative Cloud version 22.3.1
  • Windows 10 Home version 20H2 build 19042.928

 

Here's what happens:

 

When starting Photoshop in any of the different ways I can think of -- within Creative Cloud app, and from Creative Cloud web, and from the Windows desktop environment -- the splash screen gets to displaying "Initializing...", and then an "Error Report" window pops up which says "Adobe Photoshop has encountered a problem and needs to close." Clicking on "View report" creates the window "Error report details" which has no contents, ie, no details.

 

In previous installs where I was having the "Error report", the error report popped up later in the boot process, than now, when it's popping up during "Initializing..." I guess this is some sort of progress, but it's not the kind I want -- I want to use this darn wonderful program I'm paying for!

 

I've already uninstalled and reinstalled and used the Cloud Cleaner App. On a previous install, before I used Cloud Cleaner, I went through a long process of trying to fix permissions and that didn't help anything.

 

Any ideas that are likely to work?

This topic has been closed for replies.

2 replies

T
Tim Nieuwveen
Participant
May 3, 2021

I also encountered the same problem and also unstalled CC and the Cleaner. After that reinstalle CC but still the same problem.

    T
    Tim Nieuwveen
    Participant
    May 12, 2021

    Maybe the solution because it works for me.

    - Uninstall Photoshop

    - Install Photoshop by clicking on the three dots to select a previous version.

    - Select version V22.0 and install.

    - After install startup Photoshop to see if it works.

    - Go back to then Cloud and select now the latest update.

    - After install startup Photoshop to see if it works. By me it freezes so I close it using the Taskmanager and then try it again.

    This solves my problem!

     

     

    R
    rsspieAuthor
    Participant
    April 28, 2021

    Update:

     

    I was able to run Photoshop outside of CC as administrator. But running CC as administrator and trying to open Photoshop through CC that way didn't work.

     

    Even if I can repeatedly and consistently run Photoshop outside of CC, as I've been able to do once now as administrator, I would like to understand the problem and fix it, whatever it is.

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