Skip to main content
T
tiagooliveira95
Participant
June 24, 2020
Question

Adobe products closing for no reson, and allways asking me to log in

  • June 24, 2020
  • 2 replies
  • 297 views

I'm getting very annoyed with all Adobe products, I own 2 pc's, on desktop and one laptop with dual boot.

 

1st problem

When I open photoshop or any other adobe product the program closes a few seconds after logging in, I saw another post that said to delete a few folders, I did and it worked, but now it is happening again.

 

2nd problem

Every time I open an adobe software it prompts me to log in this is very very annoying.

 

3nd problem

I have a mac with dual boot, the MacOs has photoshop installed, the Windows installation only has software related to the university, no photoshop or any other adobe product.

 

But when I log in, it tells me that I have 3 installations and to log off of one, my desktop, and my 2 operating systems on my laptop, this is impossible because I don't have Adobe installed on windows on my laptop.

I had to remove the account from the mac to fix this, but if I add it again on mac os it shows as 3 machines not 2

 

I'm paying for this! My colleges at university have the cracked version of photoshop and it works flawlessly for them! It's very annoying.

 

 

 

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
June 24, 2020

Dual boot and VMs certainly need an activation each. So you are actually swapping between THREE activations, so you will have to do a lot of logging off and on. 

    T
    tiagooliveira95Author
    Participant
    June 25, 2020

    That doesn't seem logical to me, that would make sense if I install Adobe on both systems right?

     

    What is the reason for adobe taking 2 activations on a system that only has 1 Adobe installation? Is this for security reasons? I don't get it.

     

    I only use Windows on my mac to run Quartus everything else I do on macOS.

     

    Also, checked my account, and sometimes it says that I used my activation on my windows but I was never online, due to covid I don't have classes so I mainly use my desktop, so I don't know why it says that I used it, the name of the windows machines matches the name of the machine on my mac so I don't think my account was hacked.

     

     - "so you will have to do a lot of logging off and on"

     

    This is not the problem, I tried to remove the Mac activation and the message asking me to logoff a machine no longer appears, but I still get prompt to log in every time I open any adobe software.

     

    I open photoshop, it asks me to log in, go to illustrator login again, if I open the pdf viewer again, I accidentally close a window? "hey you need to log in again" you can see how this can become annoying very fast.

     

     

     

     

     

     

    T
    Test Screen Name
    Legend
    June 26, 2020

    It seems perfectly logical to me (and I too find it inconvenient). Software that has activations will ALL do this. All of them use a secret recipe to identify the computer they are running on. The two halves of a dual boot, and each virtual machine, looks like a different computer - not by accident but by design. Some software licenses specifically mention you will get a license only for a single virtual machine, and need to buy more. At least CC lets you log out.

     

    Getting a prompt to login every time is an ENTIRELY different issue, if it doesn't say you are already activated on another computer. A log of people are seeing this, don't know why, because it isn't supposed to happen unless you log off or something in the computer changes.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    June 24, 2020

    Which version of Photoshop and OS?

      T
      tiagooliveira95Author
      Participant
      June 25, 2020

      Hi,

       

      Thank you for replying.

       

      I don't know the exact version number but I'm certain that I am running the latest one on both machines, I keep all my systems up-to-date.

       

      The photoshop also shows as updated in Adobe Creative

       

       

      T
      Test Screen Name
      Legend
      June 25, 2020

      Please check and post the actual version number of apps and each OS. This is because many people have problems with the automatic update, which lets them down and leaves them with old apps and systems. If you aren't sure how to find out, please let us know.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices