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Participant
October 27, 2023
Question

Adobe programs making me blue screen

  • October 27, 2023
  • 2 replies
  • 1890 views

I've been having blue screening issues with my laptop for the past month. I've had my motherboard replaced, which has my GPU and CPU on it. I've had my OS (windows 11) reinstalled and my SSD wiped. I redownloaded CC from the web browser but to no avail. I'll load an adobe program as normal and then after 2-3 minutes, it will blue screen. When normal web browsing, my laptop didn't crash at all for the 4-5 hours I used it. 

 

Every time its the same error code: VIDEO_DXGKRNL_FATAL_ERROR

 

My laptop is a little over a year old, a lenovo with rtx 3070 ti. I'm currently in the process of replacing the RAM as that is the only part of the laptop that I manually upgraded. However, I'm reluctant that this is the issue since I've had these RAM sticks for over a year with no issue. 

 

Is this an adobe issue or a me issue? Any help is greatly appreciated. 

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2 replies

Ged_Traynor
Community Expert
Community Expert
October 27, 2023
D Fosse
Community Expert
Community Expert
October 27, 2023

One common problem with laptops is conflicting dual GPUs. They won't conflict in a web browser, but they will in Photoshop, because the GPU is used for actual data processing.

 

See section 6 & 7 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

 

In modern operating systems, an application cannot cause BSODs. There are insulating layers in the OS architecture. An application can crash or freeze, but not take down the whole system. A driver can, but not an application.

 

Of course, it may well be that Photoshop triggers the BSOD by making certain calls to the GPU driver.