Adobe's Chat Support

For those of you that have experienced this, I think you will agree. The persons on the other end of Adobe's CHAT application support are HIGHLY unqualified.

I asked a fairly basic question about Photoshop clipping paths and I was kept waiting for far too long between responses. I waited and waited. I said, do you have the transcript of my issue? Waiting, waiting... THEM (finally): "You wanted to know (X), right?" I said, "No, that's the opposite of what I asked." I rephrased the question. Waiting, waiting... "Give me 1 to 2 minutes to check you account information." The person never came back online. I continued looking for my own solutions but found nothing. I tried the CHAT again. It was almost an identical experience except this person eventually sent me a link to read as the solution. It was a discussion that I had found and read earlier in the day. I responded by saying, yes, that the link was from 2010 and the CC interface is much different than it was eight years ago. I gave up after 45 minutes. So no solution except for an irrelevant link that they had Googled. No actual Photoshop expertise or knowledge. Not good.

I eventually figured it out on my own.