ADOBE SYSTEM (repeated requests to sign in to Gmail)

Question

I am facing a very strange issue and it’s becoming really frustrating. Every time I use Adobe software, especially when I am working on AI-generated videos and YouTube thumbnails, Adobe keeps asking me to log in with my Gmail again and again. Even if I log in, after a short time it automatically logs me out, and sometimes it even asks me to re-verify. I recently created a completely new Gmail ID thinking it might solve the issue, but the same problem is happening with the new account too.
I also checked my browser and cleared cache/cookies, even tried on another browser, but the problem is still there. I contacted the support team, and they told me it could be related to Gmail settings. Has anyone else faced this kind of issue? Is this actually a Gmail problem, or is it something wrong with Adobe’s login system? Please guide me if there’s any permanent fix.

Claire H. · Accepted Answer

Hi @FAIZAN GRAPHICS, welcome to the Photoshop Community Forums! Let's try to get this figured out. Here are a few things you can try:

1. Clear Adobe credentials from your system (Credential Manager on Windows or Keychain Access on macOS).

2. Temporarily turn off antivirus/firewall, as they can interfere with Adobe’s login system.

3. Reinstall the Creative Cloud desktop app using the Adobe Cleaner Tool: https://adobe.ly/46EzZNV

4. Make sure third-party cookies are enabled in your browser. Adobe's logging in via Incognito mode.

5. Consider enabling two-step verification on your Adobe account—it’s helped some users stabilize their login sessions.

Hope it helps! Let us know if any of these steps work for you. ^CH

o dennis m · Answer

More detail might help:What platform and browser are you using?How do you log in? Via Creative Cloud?There's an app (Adobe Account Access app<>)forpassword-free login if you're on a tablet or phone. Why not for desktopsis a mystery to me. I use facial recognition/fingerprint/numerical codeand password options on my laptop (Windows) and might get prompted for thekeyboard options 5% of the time, depending on the circumstances, and almostalways have the option to use an alternative to the default sign-in for theapp or website.

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