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Scott5F8F
Known Participant
December 20, 2022
Question

Adobe Will Not Let Me Log Into my School Account

  • December 20, 2022
  • 2 replies
  • 1824 views

This is really strange. Up until about a week ago, I never had a problem. Suddenly, when I try to login into my Adobe school account, I get the following error message:

Account type not supported

Continue with a different account to access the service.

 

Here's the bizarre part. This message appears only on one computer. When I log into Adobe on another PC, using the same exact email address and password, it logs me in immediately, no problem. I'm really scratching my head. Any idea why this is happening, and how to fix it?

 

Thank You.

 

 

 

 

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 20, 2022

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

S
Scott5F8FAuthor
Known Participant
December 20, 2022

Bob, thank you. I just realized I can't do any of these suggested steps. I'm using a school computer and do not have Admin rights to perform any of these tasks. And with the school shut down for the holidays, I can't get help till the new year. No biggie. I'll just wait till then. I've got two other laptops where the CC app works fine.

 

Thanks Again. Happiest of Holidays to you and yours.

 

sm

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 20, 2022

Is your firewall blocking it?

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