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Matt Paintin
Known Participant
May 28, 2023
Question

Advice on subscription

  • May 28, 2023
  • 2 replies
  • 685 views

Hi All
I was after some subscription advice.

If I were to get a yearly (single app) Photoshop subscription but then decide after a month or so that I needed the entire suite, is if possible to ditch the first subscription without penalty and combine the cost in some way so that i'm only paying the balance of upgrading to the full suite (rather than starting again at the full amount of the suite)
In other words what I'm trying to avoid is taking out a single app subsciption and then effectively pay for it again when its included with the full suite and end up paying for two concurrent subscriptions; one for the single app and another for the full suite)
Hope that makes sense!

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2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
May 28, 2023

That should be possible, I remember in the very beginning of CC I upgraded from the photography plan to the full CC. They just change the subscription for you on the fly. I called them, but today you'd probably do it through the chat.

 

But if it's Photoshop you want, don't take out a single app sub. The photography plan is a special deal including Lightroom, at a reduced price of $10 a month for a yearly subscription.

    M
    Matt PaintinAuthor
    Known Participant
    May 28, 2023

    Thank you for your considered reply D Fosse.

    Noted. I will look at the other plan and good to know that its possible....in theory!

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 28, 2023

    You can find the $10 Photography Plan here.

     

    https://www.adobe.com/creativecloud/plans.html 

     

    There's also a $20 Photography Plan - the difference is just more cloud storage.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 28, 2023

    @Matt Paintin 

     

    Try talking to Adobe Customer Care, as they are the only ones who can assist with billing, and let us know.


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can send a tweet to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

     

      M
      Matt PaintinAuthor
      Known Participant
      May 28, 2023

      Awesome. Thank you for the reply Jane

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