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jasonh69217048
Participating Frequently
April 11, 2017
Answered

After CC 2017.1 update, scratch disk filling up fast

  • April 11, 2017
  • 12 replies
  • 3401 views

I updated Photoshop to 2017.1 yesterday, and all day today I keep getting a warning that the scratch disks are almost full.  There are 2 dedicated SSDs on my Windows 10 PC that have more than 200 GB each used for scratch, yet both rapidly become full (in about 30 minutes of working).  Closing Photoshop releases all of the temporary files and the drives go back to full capacity.  This has never been an issue with previous versions, even when working with massive files and multiple files open together.  What could be causing this crazy "scratch use on steroids"?!

    This topic has been closed for replies.
    Correct answer Jesper Storm Bache

    This issue is resolved in Photoshop 2017.1.1 (just released).

    Jesper

    12 replies

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    J
    jasonh69217048Author
    Participating Frequently
    April 11, 2017

    So, I'm still trying to get to the root of this problem.  There is definitely an issue that began immediately after the 2017.1 update.  The PC I use has 64 GB of RAM, 80% of which is allotted for Photoshop use per the preferences.  I also have 2 250 GB SSD drives installed that are specifically reserved for scratch disk for Adobe products.  Here is how I tested the issue this morning...

    I opened an image and sized it to 24x36 300dpi and duplicated the layer a few times just to increase the file size substantially.  I then began randomly using memory intensive tools like the patch tool and content aware filling in random areas.  I kept the performance tab of the task manager and the file manager with each of the scratch disks opened on a separate screen.  First off, over the course of a few minutes, RAM was to capacity.  Next, temp files began on scratch disk one.  These must be limited to 67 GB, because once that size was reached, a new temp file is created and promptly filled to capacity.  It's like the memory that is being allocated for a task is just being rewritten over and over, and since Photoshop won't release these allocations until the program is closed, all sources of memory in my case are exhausted in a short time!

    I tried the same testing method on a different PC, one that only has 8 GB of RAM and uses a 140 GB HDD as a scratch disk... and is still using CC 2017.0.  The RAM is used up pretty quick, and a temp file is created at about 2 GB.  That temp file does increase in size when I do things like duplicate layers, but still may only get to about 5 GB max!  Nothing like the runaway train I am seeing on my PC.  There has to be something wrong with RAM and pagefile management in the new version, somehow the install was corrupted, or something else wicked is going on with my system.  Should not spill beyond the massive amounts of RAM... much less fill up 2 scratch disks.

    Anyone know of something I could be overlooking?

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    April 11, 2017

    Hi jasonh,

    Well, it shouldn't be the update issue, something else is causing this issue. Have put a check mark on all the available hard drive under the scratch disk option? also, refer: Scratch disk suddenly full after making tiny adjustments to photoshop file

    Regards,

    Mohit

    J
    jasonh69217048Author
    Participating Frequently
    April 11, 2017

    Yes, I've checked all of the usual suspects.  No changes were made other than upgrading.  Watching the contents of the scratch disks, a new temp file of about 67 GB is being created about every 5 minutes until both drives are to capacity.  If I were working on a massive composite, it might make a bit of sense (even though it has never been the case), but I am just working on basic edits of files that are no bigger than a couple hundred MB.  Any other recommendations?

      L
      lászlók78799038
      Participant
      April 11, 2017

      I have Photoshop both my workplace and at home. I installed PS cc2017 at home recently.

      Opening the same(!) ~200 Mb psd file my workplace and at home, te Photoshop generates different temp files.

      On my workplace it generates ~3GB temp file but at home ~40GB(!)

      Both computer has a ~20GB free space SSD width 6 and 8 GB RAM.

      I tried to change the scratch disk to a HDD, but result was same.

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