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robm59390676
robm59390676
Participant
November 4, 2017
Answered

After Photoshop 2018 upgrade camera raw no longer starts

  • November 4, 2017
  • 1 reply
  • 1140 views

I upgraded to 2018  from 2017 on a PC.  When I try to edit a D800 nef file from Bridge camera raw never starts, nor does it return an error.

Use Graphics Processor is unchecked and it still does not start.

Camera Raw version is 10.0.0.827.

Bridge, Photoshop, and Camera Raw all show up-to-date.

I reinstalled Bridge, Photoshop, and Camera Raw.

When I try to open a nikon nef file from Photoshop CC 2018 I get the following error dialog:

Could not complete your request because of a program error.

Any ideas?  Any idea where I can find the actual error from Photoshop or Bridge?  Either could give me a starting point.

Thanks,

Rob

    This topic has been closed for replies.
    Correct answer kglad

    hi,

    reset your preferences -   https://forums.adobe.com/thread/375776 - and see if that solves the problem.

    if it does not, update your os and graphics card driver.

    if all that fails, what's your os and what's your graphics card?

    [moved from Downloading, Installing, Setting Up to Photoshop General Discussion]

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 4, 2017

    hi,

    reset your preferences -   https://forums.adobe.com/thread/375776 - and see if that solves the problem.

    if it does not, update your os and graphics card driver.

    if all that fails, what's your os and what's your graphics card?

    [moved from Downloading, Installing, Setting Up to Photoshop General Discussion]

      robm59390676
      robm59390676Author
      Participant
      November 5, 2017

      That worked!  Thanks so much.

      Rob

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