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malthonica
Participant
December 18, 2016
Question

After Update yesterday PS CC 2017 crashes when starting on Windows 10 Intel i7 64 GB RAM. Am I the only one?

  • December 18, 2016
  • 2 replies
  • 322 views

I have updated PS CC yesterday from Crative Cloud. Today the program crashes on every start. My maschine: Intel i7 with 64 GB RAM running on Windows 10.

Is this a known problem or is this a very special of my maschine?

Martin (Germany)

This topic has been closed for replies.

2 replies

davescm
Community Expert
Community Expert
December 18, 2016

Hi

If your problem still occurs after following Derek's advice, can you go into the Windows 10 reliability history report (just type reliability into the Windows search box) .

In there you should see a red cross at the time of the crash.

Click on that and you should see a Critical event related to Photoshop.

Double -Click on the title of that event (not the action) and you will get a short report describing the crash.

If you post it - it may help identify what is going wrong

Dave

malthonica
Participant
December 18, 2016

I am a long time computer user, but I did not know the history report. So I have learned somethin about this elemenentary Windows tool!

On an other support thread I have read something about PS crashing lavasoft – and my crash report was this:

Photoshop.exe

   18.0.1.29

   583e911d

   LavasoftTcpService64.dll

   2.3.4.7

   555dc671

   c0000095

   0000000000008902

   3fe4

   01d25914ed5932e5

   C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

   C:\WINDOWS\system32\LavasoftTcpService64.dll

   1899f3c8-cd28-4f77-9d3b-61dbd5a112da

I have deinstalled Lavasoft and restarted PS and it started well!

Thank You all for helping me so fast!

Best withes

Martin

davescm
Community Expert
Community Expert
December 18, 2016

Great - glad you got it sorted

Dave

Derek Cross
Community Expert
Community Expert
December 18, 2016

Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop Preferences.

If you can't do that because it crashes before Photoshop launches try it manually:

Close and relaunch Photoshop, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

You may have to do it a couple of times before you get the hang of it!