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WookieTheSloth
Known Participant
March 29, 2023
質問

After updating to 24.3, all settings, actions, tools, workspaces, etc is gone

Hello again. 
It´s almost funny I am here asking for help almost after every update of Photoshop.
So here we go...
After updating to 24.3 version of Ps, everything is gone. Literally everything, including previous version of Ps. I don´t have enabled auto-update, so I can always migrate my settings or have some sort of back-up from previous Ps version, or if the new version is bugged (as always) I can just continue my work in previous version.

Well this time, Ps just decided to scrap everything, there is not a single sign of the previous version on my computer, my drive, nothing. It's like the previous version was never on my computer at all.

So if you have some ideas how to get my stuff back, please let me know. I have some backup actions and workspaces saved, but for example last set of actions for a specific client is completely gone.

And yes, I am being snarky. It is more than 12 years of using Adobe and still, the same bugs, same issues, same crashes are happing all over again and I am tired of this. Everytime something like this happens I just want to give up and just scrap all the Adobe experience from my life and never look back.

I am just tired, so if someone got a solution, please let me know. 

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WookieTheSloth
Known Participant
March 29, 2023

Hey @Kevin Stohlmeyer . I already tried that as a first thing. Unfortunately, as I said before, there is literally 0 files left on my computer from the previous version, not even empty "adobe photoshop 202x settings" folder. I checked hidden folders, went through all appdata, tried to recover the files from restore point, literally nothing. 
But thanks for an advice anyway.

Kevin Stohlmeyer
Community Expert
Community Expert
March 29, 2023

Hi @WookieTheSloth even choosting to remove previous versions when updating would not remove preferences or presets unless that option was chosen by the user in the Creative Cloud desktop app.

 

Try going to the current PS build>Edit Menu>Presets>Migrate Presets

 

If they are on your computer PS will pull them in.