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SchumisKinn
Participant
April 16, 2021
Answered

All 22.x versions keep crashing on macOS Big Sur

  • April 16, 2021
  • 4 replies
  • 9599 views

I just updated my relatively old PS version to the newest (22.3.1) via the Creative Cloud App. Right after that I noticed that my Photoshop will crash everytime I start it, or randomly when I try to open a file.

After some tests with other 22.x versions this exact problem happens for all the 22.x versions for me.

 

I have already tried to remove the complete PS settings folder in the Application Support folder, set font preview to none etc.. None of that helped.

I then tried to install the oldest possible version, which is 21.2.7. That is the only working version for me.

 

I am running macOS 11.2.3.

 

Any help with this would be appreciated.

    This topic has been closed for replies.
    Correct answer nikunj.m

    Hi,

     

    We're sorry about the trouble with Photoshop 22.x on your Mac. Please try the steps mentioned below:

    1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

    2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

    3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

    4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

    5. Once done, restart the Mac & check if it helps.

     

    If the issue persists, please try disabling the option to Use Graphics Processor from Photoshop 2021 by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

     

    Regards,

    Nikunj

    4 replies

    H
    Herb23116267duez
    Participant
    February 11, 2022

    I followed the steps above and did not help. My iMac keeps crashing. I am using the latest version of PS cc, and running on iOS 12.2.1. Everytime I launch PS and open a file it crashes. I cannnot do any PS work?

      S
      Simon Beer
      Participant
      February 26, 2022

      I agree with the others here. Photoshop is not only crashing. It is crashing my Mac, so the Finder disappears! 😞

       

      I have not had crashes like this since MacOS 9! This app is not fit for purpose! 😞

       

      I have added Photoshop 2022 to the Security: Accessibility and Full Disk Access. This did not help.

      I think I will have to downgrade to 21.2.9 like defaultwws5exlib2vh did with sucess,

       

      So disappointing.

        D
        defaultwws5exlib2vh
        Participant
        June 16, 2021

        None of the 22.x.x versions worked for me and kept freezing. Try installing the 21.2.9 version. I did and it works.

          bellevue scott
          bellevue scott
          Inspiring
          September 8, 2021

          This is what I had to do. I've had to abandon 22.x for now. It's just not working.

          D
          debraw17771489
          Participant
          May 9, 2021

          i am having the exact same issues. This version should come with its own warning

           

            nikunj.m
            nikunj.mCorrect answer
            Legend
            April 17, 2021

            Hi,

             

            We're sorry about the trouble with Photoshop 22.x on your Mac. Please try the steps mentioned below:

            1. Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

            2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

            3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

            4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

            5. Once done, restart the Mac & check if it helps.

             

            If the issue persists, please try disabling the option to Use Graphics Processor from Photoshop 2021 by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

             

            Regards,

            Nikunj

              S
              SchumisKinnAuthor
              Participant
              April 17, 2021

              Thank you for your answer.

              Full Disk access and adding PS to the accessibility list did the trick.

               

              Thanks again 🙂

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