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Gadai12
Participant
August 3, 2020
Question

All Adobe applications crashing after launch

  • August 3, 2020
  • 1 reply
  • 117 views
  1. Hi I am having this problem from quite some time now both Adobe after effects and Adobe Photoshop cc 2019 are crashing if I enable GPU within 30 seconds of enabling.however both of them works fine without the GPU enabled .I am currently using amd Ryzen 5 1600,16 gigs of ram and GPU is gtx 1650. I have the latest Nvidia drivers and all but problem still persists I have also tried rolling back to previous version of both Ae and Photoshop but it still doesn't work. 
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    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    August 14, 2020

    Hi there,

    That does not sound good. Could you please try the GPU troubleshooting steps mentioned here and let us know if it helps? 

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

     

    Regards,
    Sahil




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