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Participant
August 24, 2024
Question

All cloud documents are suddenly missing!

  • August 24, 2024
  • 1 reply
  • 163 views

I logged into photoshop yesterday to find that it's forgotten about everything I had saved to the cloud! In the attached photos, everything with the green check mark (cloud documents) gives me the error message pictured. I'm sure I'm logged into the correct Adobe account (the one I am using to post now), I've checked deleted files and I've tried accessing my files directly through creative cloud. None of it has worked! I wish someone from Adobe would look into my particular case but I'm finding it hard to contact them directly. Help! My comic book is in danger!

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1 reply

Sameer K
Community Manager
Community Manager
August 26, 2024

Hey, @focused_coder98A5. Welcome to the Photoshop community. I reviewed your account and could not find any use of cloud storage.

 

If you have any other account used for Adobe, ensure you're logged in to the correct account & check the Photoshop Web (https://adobe.ly/4fSm3DU) > Files tab.

 

Let me know how it goes. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)