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All of a sudden, Photoshop 2021 (just updated) will not launch on Mac M1 Big Sur 11.3.1

Forum|Forum|4 years ago
May 20, 2021
4 replies
1669 views

Earlier today PS 2021 would not launch, so I tried uninstalling it, rebooting, reinstalling newest version. The app starts to launch, and offers the project "new / open" selector page, and at that point is crashed in memory - with the only option to Force Quit.

I have tried multiple uninstall/reinstall cycles at this point. Is this a known problem on M1 Big Sur 11.3.1? Any workarounds that anyone knows about? I've reported this in the app crash reporter multiple times at this point.

Thanks for any ideas - cannot do any work until resolved...

This topic has been closed for replies.

Correct answer joelf82950329

I called Adobe support, and after some Q&A the rep asked to do a remote control session to find the problem and solution. It looks like there is a permissions change in Mac OSX and the installer may not set permissions on a couple of folders correctly - which causes app startup to lock up. With those folder permissions changed, it now starts correctly.

It looks like the specific folders may be different sometimes, but in particular, you'll probably see Adobe Creative Cloud complain that it cannot write to one or more folders. If those permissions are opened up, then things may run much better.

D

defaultwws5exlib2vh

Participant

None of the 22.x.x versions worked for me and kept freezing. Try installing the 21.2.9 version. I did and it works.

da_mike

Participant

At least for me, I have now found a solution.
On the Creative Cloud Support web pages there is a file called LightroomCorrectPermission.sh

I ran this and lo and behold, Photoshop 22.4.2 runs without a hitch.
Also the neural filters work.

https://helpx.adobe.com/content/dam/help/en/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues/jcr_content/main-pars/download_section/download-1/LightroomCorrectPermission.zip

Trial de Novo

Participating Frequently

Could you provide the link to the page that refers to the file rather than the direct download link? I'd like to see what discussion, if any, there was about this. I tried searching, and came up empty.

Trial de Novo

Participating Frequently

Nevermind. I found the troubleshooting page.

da_mike

Participant

I have exactly the same problem.
Tried everything, reboot, reinstall, nothing works Version 22.4.1
Version 22.4 also freezes immediately after starting.
Resetting the preferences did not bring any improvement either.
The last working version on Mac M1 Big Sur 11.3.1 is version 22.3.1.

Does anyone have an idea
Many thanks in advance

joelf82950329AuthorCorrect answer

Participant

I called Adobe support, and after some Q&A the rep asked to do a remote control session to find the problem and solution. It looks like there is a permissions change in Mac OSX and the installer may not set permissions on a couple of folders correctly - which causes app startup to lock up. With those folder permissions changed, it now starts correctly.

It looks like the specific folders may be different sometimes, but in particular, you'll probably see Adobe Creative Cloud complain that it cannot write to one or more folders. If those permissions are opened up, then things may run much better.

J

Jo Kidd

Participant

I have the same problem, PS 2021 would not launch, I tried uninstalling it, rebooting, reinstalling newest version. The app starts to launch, but sometimes only get to black page and hangs, it if launch with photoshop file it opens it then hangs, if I open from cloud opens as far as flamingo - with the only option to Force Quit.

I am not getting anywhere with support, have to try again today.

Can anyone help

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