"An unknown error occurred" on photoshop 2020 when exporting

Forum|Forum|5 years ago
June 11, 2020
2 replies
4592 views

I have seen a few posts about this "an unknown error occurred" with no solution that I can find so far. I am on photoshop 2020 on iMac High Sierra.

I have already exported a handful of images as jpgs, but even pulling up the export menu on one or two project prompts this error message to show up and the photo of the project doesn't even load. I spent 75 hours on this project and then this happens. I don't feel confident in photoshop to work on one single project and have this occur.

Does Adobe or anyone have the solution? Most art projects worked out fine except for the scaling down issue which I will have to ask about in another post.

Thank you,

Spencer

This topic has been closed for replies.

S

Stefanie98A4

Participant

I had the same problem after updating to Big Sur and I solved it by re-installing an older Photoshop version (22.0.0)! Works as an intermediate solution while they have not fixed it.

Akash Sharma

Legend

Hi Spencer,

We are sorry about the experience due to the error while trying to use Export As.

Please update Photoshop to the latest version(21.1.3) through the Creative Cloud desktop app and check if the issue persists. You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

Please backup your preferences prior to resetting them. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

Also, please note that we've noticed this issue occuring with some specific GPU drivers, please checkout this discussion for more details: https://feedback.photoshop.com/photoshop_family/topics/export-to-error-in-ps-cc20-0-1

Regards,

Akash

A

AnbuPhotography

Participant

Yeah, that doesn't really work, I have the 23.1.0 version with Big Sur and the problem is only becoming more and more persistent. Unfortunately.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded