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DINO5FF1
Participating Frequently
October 1, 2022
Question

An unrecoverable problem has occured in photoshop

  • October 1, 2022
  • 2 replies
  • 2386 views

I used photoshop on my laptop but someone unknowingly installed another version of photoshop in the laptop and then the previous one started showing this error saying "An unrecoverable problem has occured. Photoshop will now exit." so I tried deleting both versions and uninstalling and then reinstalling the first one but it would still show the same error, please help me fix this as photoshop is something I have to use on daily basis its kinda important.

Thanks...

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2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 3, 2022

@DINO5FF1 

 

Once you get this fixed, create second user account without administrative privileges for the "someone" and others to use so they cannot install apps. Change the PW for your account.

https://www.windowscentral.com/how-change-user-account-type-windows-10

 

Jane

 

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    DINO5FF1Author
    Participating Frequently
    October 3, 2022

    hey,
    thanks for the advice I will surely do that, but I hope I get this fixed soon.
    thanks again

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 3, 2022

    @DINO5FF1 

     

    I don't have anything to add other than what Ged has said. If he (or someone else) doesn't come back soon, contact Adobe Customer Care. They can see your screen, whereas volunteers cannot.


    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent")

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

    If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

    You can find phone numbers here (you may be on hold for a long time):
    https://helpx.adobe.com/contact/phone.html 

    ~ Jane

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 1, 2022

    Hi

    Try using the Adobe Cleaner Tool

      D
      DINO5FF1Author
      Participating Frequently
      October 2, 2022

      Hey, thanks for the help. but could you be a little more specific on how to download and use it, I'd be really grateful if you could help me with that.
      thanks again 😉

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