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M
Mar Quintana
Participant
May 15, 2018
Question

Animator's toolbar missing, unable to reinstall extension

  • May 15, 2018
  • 1 reply
  • 3821 views

I installed the extension from the adobe exchange site, but it doesn't show on Photoshop Windows>Extensions.

So I tried to install it again with the Anastasiy's extension manager, and here comes the funny thing: Anastasiy shows me the message "There is already an extension installed with that name. Please uninstall it first and then try again." But it doesn't recognize the extension as "installed" either, it isn't there!

I cannot unistall it with Anastasiy because it won't show. I uninstall it by the adobe exchange site, waited 2 minutes and tried again, nothing.

It keeps telling me it's installed but it won't show anywhere.

Is there any way to erase an extension manually? I'm on an iMac

Discussion moved from Adobe Creative Cloud to Photoshop by moderator

This topic has been closed for replies.

1 reply

P
Patrick Deen
Known Participant
May 16, 2018

Hi Mar Quintana,

Great to hear you acquired my panel, I'm sorry to hear you're having some trouble getting it to work.

Let me try to help you figure this out. First a few questions about your system:

  1. What platform are you on? Windows or Mac?
  2. What version of the Animator's Toolbar are you installing, Free or Pro?
  3. What version(s) of Photoshop do you have installed on your computer?

The free versions is compatible up until Photoshop CC 2017 and won't show up in higher versions.

Try to uninstall via the creative cloud first. Give the Creative Cloud app enough time to get in sync.

Restarting the Creative Cloud app or your computer will force the app to sync.

You can now try the Anastasiy Extension Manager again, either to remove or to install.

If this does not work you can try to remove the files manually. (I need to know your platform/os before I can help you with this).

Hope this helps,

Kind regards,

Patrick Deen

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
May 16, 2018

Merci Patrick, as-tu une google alert qui te dit quand on parle de ton extension?

    P
    Patrick Deen
    Known Participant
    May 16, 2018

    Ah, you're on to me!  :-)

    Yes, I have a google alert I use to monitor questions about my extension.

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