Skip to main content
G
guillaumed60686851
Participant
April 28, 2023
Answered

Annoying issue, workspace freeze

  • April 28, 2023
  • 3 replies
  • 489 views

Hi everyone

I have an annoying issue, sometimes (very often) when I zoom in or zoom out with the shortcut (ctrl+space+drag or alt+space+drag), my workspace freezes and I can't work anymore !!!

I have to close the workspace and open it again... and ONLY the workspace freeze! I can still click on the toolbar or the menu, of course everything that modify the workspace won't work but I can still get access to the preference menu or even save my work. My tool is locked as a white arrow even if I change the tool.

My computer is new and fine, I have a NVIDIA Geforce RTX 3060 and 16Go RAM and I'm on windows 10. I have the latest version of Photoshop.

 

Thanks

This topic has been closed for replies.
Correct answer CShubert

Hi @guillaumed60686851 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

A couple things to try:

Go to Preferences/Tools and disable flick panning and overscroll - does the issue still occur?

Are you using only a mouse or do you also have a graphics tablet/pen?

 

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

 

3 replies

G
guillaumed60686851Author
Participant
April 28, 2023

I unchecked "Flick Panning" and it seems to be the correct solution! No more annoying bug! Thanks you so much!

CShubert
Community Manager
CShubertCommunity ManagerCorrect answer
Community Manager
April 28, 2023

Hi @guillaumed60686851 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

A couple things to try:

Go to Preferences/Tools and disable flick panning and overscroll - does the issue still occur?

Are you using only a mouse or do you also have a graphics tablet/pen?

 

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

 

    G
    guillaumed60686851Author
    Participant
    April 28, 2023
    Here is a video on which I managed to reproduce the bug by zooming in and out, you can see that the workspace is blocked but that I can still click on the menu and the toolbar.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices