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luciensabre
Known Participant
September 1, 2024
Question

ARE DISABLED DEVICES INCLUDED IN THE NUMBER OF ALLOTTED ONES?

  • September 1, 2024
  • 2 replies
  • 498 views

Hello. 
I bought and installed Photoshop on my old MacBook which I then sold. Can I still install Photoshop on my new Windows computer and disabled devices are included in the number of allotted ones? I already have Photoshop on my iPad and  I already disabled all old devices from my account. 
What do I do now?
Thank you so much and have a wonderful day.

This topic has been closed for replies.

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
September 1, 2024

@luciensabre 

 

In addition to what Rob said, If you purchased a subscription to Creative Cloud, it includes Photoshop for iPad. The iPad version does not count as one of the two activations. If you did the opposite: purchased the iPad app from the App Store, then it does not include Photoshop for Desktop.

 

Also, can you tell us what you purchased — a subscription to Creative Cloud or a license to use Creative Suite (or earlier)?

 

Jane

 

    L
    luciensabreAuthor
    Known Participant
    September 1, 2024

    @jane-e  I thought so too -- that the iPad version didn't count. But since I wasn't sure, I contacted Adobe support and they told me the iPad version does count as one of the two activations.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 1, 2024

    @luciensabre 

     

    I have activations on my desktop and laptop, plus I have Photoshop for iPad which is not included in my two activations. Unless Adobe made a very recent change and didn't tell us, the iPad version is included.

     

    As Rob said, you can deactivate Creative Cloud installations from a different computer

    https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

     

    For the iPad version, download it from the App Store, then simply sign in with the same Adobe ID you use for Photoshop for desktop.

     

    Jane

     

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    September 1, 2024

    With a subscription (to the Adobe Photography Plan) you can INSTALL Apps on any number of Macs or Windows-PCs.

    But you can only ACTIVATE the Apps on two computers (Mac, PC).

    If you are trying to ACTIVATE a third computer- Adobe will ask you which computer to DE-ACTIVATE so you then have only the two activations.

     

    TBMK you can ACTIVATE up to five mobile devices (iPads, iPhones, Android devices) with the Photoshop and Lightroom Apps.

    So you should have no problem with Photoshop on the iPad and Photoshop on two computers, but I would suggest you sign in to your account and check your activations to de-activate any 'sold' computer..

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
      L
      luciensabreAuthor
      Known Participant
      September 1, 2024

      No, no. The Windows laptop where I'd like to install Photoshop would be the second computer where Photoshop is installed as I deleted the program from my old Mac before selling it -- and I also disabled/deleted the Mac from the devices list in my account. That's why I wanted to know if the Mac still counts as 1 device even if Photoshop is no longer active on it.

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