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J
johnc13409840
Participant
August 3, 2020
Question

Are you ever going to deliver a version of 2020 PhotoShop that doesn't lock up?

  • August 3, 2020
  • 3 replies
  • 208 views

Just installed the laterst PS 21.2.1 in the vain hope of some improvement. When ever I select an area of an image with the Marquee tool and perform another action e.g. crop or copy my Photoshop locks up

 

Every single version of 2020 Photoshop has had this problem for me both on Mac and Windows. I have given up using PS 2020

 

 

This topic has been closed for replies.

3 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
August 4, 2020

I can't replicate your issue here ( using v21.2.1, Windows 10 v1909 and NVidia RTX 2080ti driver 451.48)

If you can replicate and describe the steps, along with your system info, then you can raise the issue at the link below here it will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

 

Dave

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 3, 2020

    John we here are user like you we do not work for adobe.  Adobe's Application development and support is not the best.  It would be very odd if any version of Photoshop ran perfectly all version of Photoshop have bugs. Photoshop is huge with many features it will never be bug free,  Adobe will fix major issues some bugs they seem not to care about so you need to work around them. I find having several version of Photoshop installed helps.

    JJMack
      J
      johnc13409840Author
      Participant
      August 4, 2020

      I do appreciate the trials and the process of Software development as that is my own line of work. My frustration with this is it is a regression in basic behaviour between 2019  and 2020 PS and the problem has now existed for multiple versions of 2020. This would not be tolerated in my own organization

       

      But I do take your point that it is always wise to keep the previous version(s) around in case of issues

       

      John

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      August 3, 2020

      Which OS version?

      Have you tried resetting the Photoshop preferences?

      How much RAM and spare disk capacity do you have?

        J
        johnc13409840Author
        Participant
        August 3, 2020

        Hi Derek,

         

        Isn't it odd that 2019 PS is working perfectly and that I have the same problem on Mac and Windows. As I'm sittng at my work PC at the moment I can give you the information you ask for:

         

        Windows version 10.0.18363

        32.0 GB RAM currently with 18.2 available

        475GB disk currently with 41.6GB free space

         

        I will try resetting the PS preference

         

        Thanks

        John

         

         

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