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fabscg
Participant
March 22, 2022
Question

Artboards don't load on Photoshop

  • March 22, 2022
  • 1 reply
  • 124 views

Hi there,

I have a 10 artboard PSD file and all of a sudden the artboards stopped displaying but the layers still exist as you can see here:

 

 

My GPU is compatible as you can see here:

 

 

And finally, my sistem info is:

Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5  x64
Number of Launches: 247
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1586
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 2496 MHz
Built-in memory: 8054 MB
Free memory: 3091 MB
Memory available to Photoshop: 5419 MB
Memory used by Photoshop: 85 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
 - SDK Version: 1.50.2
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 5.6.2.1
 - Min Core Sync Required: 4.3.66.0
ACPL Cache Config: ^4
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce GTX 1050
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 4,216 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0

 

Please, I need help as I literally have no idea what can be causing the issue and I've just lost all my clients files with this issue.

Thanks in advance.

Kind regards,

Fabs.

This topic has been closed for replies.

1 reply

Legend
March 22, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 

If that doesn't help, it may help if we could see your full Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.