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Participant
May 18, 2024
Question

ayuda por favor

  • May 18, 2024
  • 1 reply
  • 162 views

hola buenas tarde resulta que estoy trabjando una foto  en photoshop 2024 y de repente el area de trabajo empieza a duplicarme las imagenes o me las pone en blanco y negro de la nada y me hecha a perder el archivo, trato de reinicar el programa y nada, espero puedan ayudarme gracias!! dejo unas fotos espero me ayuden 

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1 reply

c.pfaffenbichler
Community Expert
Community Expert
May 19, 2024

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? (If it is still present in your Photoshop version.)

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html