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madain
madain
Participant
February 2, 2018
Question

black screen and No Image

  • February 2, 2018
  • 1 reply
  • 1435 views

When I open the app, there is no windows only a BLACK screen !

and when I open a file, the app does not show my that file ..

I tried to reinstall the app but same thing has happened

May I know what is the issue? and how can I fix It !

    This topic has been closed for replies.

    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    February 2, 2018

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

    madain
    madainAuthor
    Participant
    February 2, 2018

    Unfortunately nothing changed

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    February 2, 2018

    Mac or Windows?

    Do you use more than one screen?

    What else have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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