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Patrick323261272nm3
Participant
February 17, 2024
Answered

Black screen when loading photoshop?

  • February 17, 2024
  • 1 reply
  • 171 views

Hi, when I try to run photoshop 25.4 under macOS 12.7.3, it causes my computer to immediately have a black screen. I contacted Apple Support about the issue, but they had no idea why that was happening... I figured out that it only occurs whenever I launch Photoshop 25.4 on my 2019 MacBook Pro (with AMD Radeon Pro 5500M graphics). 

 

Is there any workaround for this issue? I have yet to try using the beta version of Photoshop on this machine, but I'm wondering if I can install a previous version that worked fine until the bug is fixed. Thanks.

    This topic has been closed for replies.
    Correct answer Bojan Živković11378569

    "but I'm wondering if I can install a previous version that worked fine until the bug is fixed"

     

    Yes, it is possible to revert to or install an earlier version Install previous versions of your Creative Cloud apps (adobe.com)

    1 reply

    Bojan Živković11378569
    Community Expert
    Bojan Živković11378569Community ExpertCorrect answer
    Community Expert
    February 17, 2024

    "but I'm wondering if I can install a previous version that worked fine until the bug is fixed"

     

    Yes, it is possible to revert to or install an earlier version Install previous versions of your Creative Cloud apps (adobe.com)

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