blue screen photoshop crashin everytime I use it for the first time

Forum|Forum|1 year ago
November 16, 2024
3 replies
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photoshop has started to crash everytime when i open it for the first time in a day, i can use it for some time but after a short while( not even 30 minutes) it crashes and gives me blue screen and restarts my pc.

after it goes back up it doesnt crash but my files are corrupted and I have lost work bbecause of this

I tried disabling the gpu but it crashed anyway, i have a good pc and i run most games at max settings 4k, 4070 super 16 gb ram 2tb ssd drive, using photoshop is the only time my pc crashes, i used the 25 and the 24 versionit crashes all the same. what can i do????

Windows

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Correct answer AlanGilbertson

This indicates a disk ("STORE" as in "storage") problem. There's a good write-up on what this is and what to do about it here: https://malwaretips.com/blogs/unexpected_store_exception-what-it-is-how-to-fix-it/

D Fosse

Community Expert

Just to be clear - an application (like Photoshop) cannot cause blue screens or hard restarts. There are sandboxes and insulating layers to prevent that. The cause is failing harware or drivers. What the application can do is trigger latent problems, with certain calls to the system. That's why a BSOD can happen with one application but not another.

An application can crash or freeze, but not take down the whole system.

AlanGilbertson

Community Expert

That sounds suspiciously like a GPU problem or bad RAM. Reinstall (or update) your Nvidia driver. Make sure you have the Studio driver and not the "Game Ready" driver. If no joy, run a full memory diagnostic to verify your RAM hardware.

In either case, download WhoCrashed and run that to get better insight into what's going on.

Also, try keeping Task Manager running while you use Photoshop and watch RAM usage. It's not impossible that you're running out of memory. That shouldn't bluescreen, but a lot depends on your other hardware.