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Known Participant
February 28, 2021
Question

Borrow someone else's Photoshop license while mine is not working properly?

  • February 28, 2021
  • 4 replies
  • 587 views

My photoshop account is strugging and it is not functioning, while I am working on fixing it, may I borrow someone else´s account?

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4 replies

jane-e
Community Expert
Community Expert
March 1, 2021

Hi @Maicki5C11 

 

Your screen shots in earlier threads show you are using CS3. Adobe retired the activation servers for CS3, so you will not be able to activate it.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

 

You can purchase a subscription to the current version here:

https://www.adobe.com/products/pricing-info/ps-pricing-info-mobile-v2.html

 

~ Jane

Akash Sharma
Legend
March 1, 2021

Hi there,

 

Thanks for posting on Adobe Photoshop community.

 

We're sorry to hear that your Photoshop license is not working. Would you mind getting in touch with our support engineers so they can help rectify this issue?

Please click Adobe Technical Support : Click on the chat icon at the bottom of page to connect with them. Team here will be able to troubleshoot remotely & will be able to assist you accordingly

 

In order to use someone else's license or subscription, they'd need to transfer you the ownership of that product/license. See: https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html 

 

Also, please read though our EULA document.  

 

Hope that helps!

 

Thanks,

Akash

JJMack
Community Expert
Community Expert
February 28, 2021

Call Adobe customer support they handle problem like you have. Users here can not help with account problems. 

JJMack
jane-e
Community Expert
Community Expert
February 28, 2021

No, that would break the license agreement.

 

Contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

~ Jane