Participant

Question

Branched to: Old program and new files doen't work

Forum|Forum|8 years ago
June 2, 2017
5 replies
636 views

I finally got on the forum. Up until now I have not had any success. I so have a question that has been asked many times. I have purchased at least $4000.00 of software over the years, from Adobe and now that I have upgraded to the Canon D5 Mark IV my CS6 extended will not open the raw files shot by the camera. This in my opinion is the action of a company that has no appreciation for its past customers that have supported their company over the years. In reality it is near impossible to even get in touch with Adobe. Sad reflection on their treatment of their customers. Gene

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

eugenee22243155 , everybody else in a discussion disagreeing with one is by itself naturally not proof one is not right.

But in this case you should rethink your position.

Another recap:

• You chose to use an obsolete Photoshop version but seem to expect its Camera Raw plugin to get updated by Adobe

• Many Camera makers do apparently prefer their customers to process their cameras’ RAW images with their proprietary software instead of with ACR and for whatever reasons release new RAW formats with new camera models

• Adobe provides a free application to convert all RAW images ACR can process to DNG

I suppose most of the regulars on this Forum have had legitimate issues with Photoshop or Adobe over time – unfixed bugs, neglected feature requests, half-baked new features, imprudent default settings, the switch to the exclusive Cloud License model, …

But while I do not deny the validity of your dissatisfaction with Adobe’s customer support I think your complaint with regard to Photoshop CS6’s RAW support lacks merit.

JJMack

Community Expert

It was always annoying that Adobe made ACR version specific to new Photoshop version levels it their software they did this to push users to upgrade to make money. However they also gave the user a free alternative to push DNG so I find that only annoying.

Not fixing reported bugs release after release is more than annoying ....... Removing working version of Photoshop is more than annoying. Engineering in Scripting Bugs is more than annoying IMO why does Adobe do thing wrong by design.

Adobe should do better by their customers but they do not.

JJMack

c.pfaffenbichler

Community Expert

Engineering in Scripting Bugs is more than annoying IMO

An example: By now the Layer Comp applied to a SO in the containing document can be evaluated via AM code but when the feature was supposedly first introduced it was apparently broken right out of the gate and provided nonsensical results; that was strange.

A noticeably mystifying thing (to me at least) was when Filter Gallery was introduced without Smart Filter capability.

Well, use Photoshop long enough and you are likely going to notice a few »peculiarities«.

It was always annoying that Adobe made ACR version specific to new Photoshop version levels it their software they did this to push users to upgrade to make money.

I am not convinced that was the reason for this.

With CC it does not hold anymore (ACR9.10 from CC to CC 2017) – though that might serve to support your suspicion.

Pity Mr.Cox (edited) does not pop by here as much as he used to a while back, he might have shed some light on the programming issues involved in the decision.

davescm

Community Expert

When you say you upgraded to the 5D MkIV I presume you were also a loyal customer of Canon.

Did Canon give you the upgrade to the 5D MkIV for free? Did you complain if they charged you..............?

Dave

eugenee22243155Author

Participant

I assume this reply makes adobe feel good about themselves. Reality is that I am not asking for the latest version of Photoshop all I ask for is the software that hundreds of us own to work properly. When i want the features of the new version of Photoshop I will purchase the new version. Question do you use that smart mouth to eat with,or is that reply part of your extensive training?

Sent from my U.S. Cellular® Smartphone

Terri Stevens

Legend

Now now Gene there is no need to be nasty like that. Dave doesn't even work for Adobe.

We have already given you the answer to this -Download the Digital Negative Converter. I really don't understand why you are complaining as it's free and takes all of two minutes to learn and will quickly batch convert your Raw files losslessly to dng files that will open in Photoshop. Most technical people think all digital cameras should come with dng output from the camera as it's just as good as raw but not proprietary.

For Windows

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 9.10.1

For Mac

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.10.1

Now grab your copy , stop being a grouch and get out into the sunshine shooting nice pictures.

Terri Stevens

Legend

Can I ask you a question? If you had a ten year old car would you expect it to have a built in SatNav ? Obviously not, so why would you expect support in old software for a new camera? Adobe have not cut you adrift without anyway of processing Raw files as they have provided a free digital negative converter as c.pfaffenbichler told you. What they aren't prepared to do is produce an update to the old programs every couple of months to allow for a built in Camera Raw feature-that would be extremely expensive and with a diminishing number of people using the old programs impractical.

c.pfaffenbichler

Community Expert

Your complaint about the RAW support issue is, in my opinion, baseless and misdirected.

If you prefer processing RAW images with ACR instead of the camera maker’s proprietary software you might want to petition them to allow shooting DNG so that Adobe does not have to play catch-up with each new camera model’s RAW format.

And Adobe does offer a free solution – DNG Converter.

https://www.adobe.com/support/downloads/product.jsp?product=106&platform=Windows

When you choose to use obsolete software it is up to you yourself to check whether new components you want to introduce into your set-up cause problems.

The information which Camera Raw version supports a camera type and which version of Photoshop is compatible with that ACR version is available:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

https://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html

JJMack

Community Expert

Adobe does not support old version of Photoshop. It has always been that way. New Cameras have new RAW formats. Old Version of ACR do not have support for. However, Adobe has it own RAW format and Adobe has a Free RAW file converter you can use to convert your Canon D5 Mark IV RAW files to Adobe RAW format they will have a File Extension DNG not CR2. You will have two RAW Files for your Images. ACR 9.1.1 in CS6 will be able to Process you RAW DNG files.

IMO Adobe support is not what it should be Adobe support is historically poor. Do not expect it to get better as Photoshop expands in size and scope support will not get better.

I have been using Photoshop for over 20 years spent over $4000 on Photoshop myself that comes to $200 per year. Now I only pay $120 Photoshop is cheaper these days and you can have Lightroom too it you want it. I do not install Lightroom myself.

Adobe program support is not good but Adobe does fund this web site to their new and old users. Adobe support site is Photoshop Family Customer Community you could let them know you do not appreciate their support there. However, Adobe wants current customers not past customers. There is nothing free when it comes to free enterprise. However Adobe did reduce the price for Photoshop IMO....

JJMack

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded