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Participant
December 19, 2020
Question

Brushes gone and no connection to Kyle Webster Brushes

  • December 19, 2020
  • 1 reply
  • 320 views

While using Photoshop, suddenly all my brushes vanished. I hadn't clicked anything as I was in a browser tab at the time before returning to my Photoshop tab. I had a selection of Kyle Webster Brushes through the "get more brushes" Adobe link, along with some brushes I had purchased from various artists.


When I went to "get more brushes" which linked me to the Kyle Webster brushes, none of them will download and no error messages come up. I then tried running any updates I had to my Photoshop CC so it is all up to date and still my brushes are gone and I cannot "get more". I'm also using a Mac.

Very frustrating as my beautiful brushes that I had paid money for are all gone and I cannot even replace them with the Kyle Webster selection. I also tried contacting support but no luck so far.

Any insight would be much appreciated!

This topic has been closed for replies.

1 reply

c.pfaffenbichler
Community Expert
Community Expert
December 19, 2020

Did you place the abr-files you purchased in your user library Brushes-Folder (Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop [version]/Presets/Brushes)?

If so they should still be available from th eBrushes Panel’s pop-up-menu? 

Rag5678Author
Participant
December 19, 2020

Hello, everything in that Brushes folder is gone.
Do you happen to know if there is anywhere else the brushes can be stored that I can check? I'm not super well aquainted with the Library Folders.

c.pfaffenbichler
Community Expert
Community Expert
December 19, 2020

Did you put the abr-files there or not? 

Where else did you store the abr-files? 

 

The default-locations for Brushes are the Library-folder and the Brushes-Folder in the application Folder and, if they were never exported, the Brushes.psp in the Preferences. In the first two cases they are available in the Brushes Panel’s pop-up menu. Please post a screenshot showing the pop-up menu. 

 

What is the change-date of the Brushes.psp?