Hey, @Eduardo311113666kmy. Welcome to the Photoshop Community. I'll need more info to help you figure this out.
I'll move your response to discussions for now. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.
Try these steps:
Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j) macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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