Skip to main content
M
murilo.dg
Participant
August 21, 2023
Question

bug in photoshop

  • August 21, 2023
  • 1 reply
  • 157 views
 

I have this bug, what could it be?, I checked the video card and it is updated, it is an rx 570. the memory is 12gb. I've tried to go back to some version of photoshop but the bug still persists

    This topic has been closed for replies.

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 21, 2023

    Hi @murilo.dg that is a graphics card issue not a bug. The solution is to go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Restart PS.

    If that does not resolve, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices