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Chris24124396fjti
Participant
April 20, 2022
Answered

Bug Issue

  • April 20, 2022
  • 6 replies
  • 719 views

Good day, bug issue in new update for Photoshop CC. It crashes when I try to move text around or when saving. It usually happens in about 10 mins after opening the program. 

This topic has been closed for replies.
Correct answer Chris24124396fjti

No problems anymore, I think it was my USB Hub and the external hard drive. I have everythinh on SSD but one is an old fashion usb drive. Thank you all for the help. 🙂

6 replies

C
Chris24124396fjtiAuthorCorrect answer
Participant
April 29, 2022

No problems anymore, I think it was my USB Hub and the external hard drive. I have everythinh on SSD but one is an old fashion usb drive. Thank you all for the help. 🙂

MarekMularczyk
Community Expert
MarekMularczykCommunity Expert
Community Expert
May 12, 2022

I'm glad everything's ok now.

 

Adobe Community ExpertAdobe Certified Professional
MarekMularczyk
Community Expert
MarekMularczykCommunity Expert
Community Expert
April 29, 2022

Any luck?

 

Adobe Community ExpertAdobe Certified Professional
    Andrew Sender
    Community Manager
    Andrew SenderCommunity Manager
    Community Manager
    April 22, 2022

    Hi @Chris24124396fjti ,

    Sorry you're getting crashes. Can you also try disabling Preferences -> Performance -> Multithreaded Compositing?

    Andrew

      C
      Chris24124396fjtiAuthor
      Participant
      April 20, 2022

      Never shows an error for reporting, just closes down. I am trying the option you told me.

      MarekMularczyk
      Community Expert
      MarekMularczykCommunity Expert
      Community Expert
      April 20, 2022

      Does it happen a lot?

      Have you tried resetting Photoshop preferences?

       

      Adobe Community ExpertAdobe Certified Professional
      J
      J453
      Legend
      April 20, 2022

      I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

       

      One thing to try: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

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