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Participant
October 15, 2019
Answered

camera raw files

  • October 15, 2019
  • 4 replies
  • 988 views

         i own a canon 700d,and i shot with raw but when i try to load up the image i shot as raw to my photoshop it keeps saying that i need to have the latest camera raw update  .... how do i update it?

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Correct answer PECourtejoie

If you are using CS6, I suggest to try the link on this page: https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

 

if you are using an older version, you might have to use the DNG converter on the files,

4 replies

davescm
Community Expert
Community Expert
October 15, 2019

If you are using CC2015 then log in and update Camera Raw via the CC desktop app.

Can you go to Help>System Info and press the copy button. Then paste the info here - it will tell us what exact version of PS and ACR you have.

Dave

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
October 15, 2019

If you are using CS6, I suggest to try the link on this page: https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

 

if you are using an older version, you might have to use the DNG converter on the files,

Participant
October 15, 2019
it worked thank u sooo much
PECourtejoie
Community Expert
Community Expert
October 15, 2019
Can describe what you did exactly, so that it can help other users?
PECourtejoie
Community Expert
Community Expert
October 15, 2019

Hello, the 700D requires at least ACR 7.4: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html and the first Photoshop CC shipped with ACR 8.0, so the question of the version you are using is relevant...

ACR 9.1.1 was supposed to be available on this page, but I can't find it : https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html maybe because CS 6 is not supported anymore...

 

 

 

Participant
October 15, 2019
using cc 2015
davescm
Community Expert
Community Expert
October 15, 2019

What version of Photoshop are you using?
Dave

Participant
October 15, 2019
phptpshop cc 2015
PECourtejoie
Community Expert
Community Expert
October 15, 2019
It is supposed to be supported by default. Use the creative cloud app to update Photoshop.