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Known Participant
November 13, 2023
Question

Camera RAW filter crashing iMac i9

  • November 13, 2023
  • 8 replies
  • 499 views

I use the Camera RAW filter to get access to the Texture brush for enhancing certain details. Not always, but often enough, I'll be brushing through the image and the entire computer freezes up and requires a hard reboot. I'm working on a 2019, iMac 5k i9, Radeon Pro Vega 48 8GB, with 96GB Memory. 

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8 replies

Known Participant
November 21, 2023

Never mind. I see it's also available in the link you sent. Something else I have yet to try. I've hesitated to upgrade to OS Sonoma. I tend to hold off due to issues that arise with early versions of major OS updates. Any thoughts? 

Known Participant
November 21, 2023

I thought all was good after running Camera RAW 14.5 but it just did it again. Zoom also crashes on me regularly when sharing my screen using Lightroom. So frustrating. Anyway, I can't seem to get Photoshop to update back to Camera RAW 16. Any idea of how I can do it? 

Thank You! 

Known Participant
November 14, 2023

My bad. I went to my Creative Cloud looking for previous versions. I'll use the link and install Camera RAW 14.5 and keep you posted. Thank You! 

Kevin Stohlmeyer
Community Expert
Community Expert
November 14, 2023

@DevinDahlgren thats good so the issue isnt your GPU. I would suggest installing one version previous of Camera Raw using the link I supplied and see if it stablizes.

Known Participant
November 14, 2023

Thanks again, Kevin. It shows Metal. 

Kevin Stohlmeyer
Community Expert
Community Expert
November 14, 2023

Hi @DevinDahlgren This past week an Adobe tech showed me an easy check - make sure your GPU is enabled in Photoshop.

Open a file (not in Camera Raw) in Photoshop and go to the lower left corner of your workspace.

Change the setting in the lower left to

 

and see what your Photoshop shows.

If it shows CPU - its a bad graphics card.

 

If it shows OpenGL/CL or Metal - the GPU is working.

 

 

Known Participant
November 14, 2023

Thank you, Kevin. You touch on a frustrating issue here. Let me explain. Everything has been fine with my machine up until Lightroom 12 was released over a year ago. When running Lightroom 12, now 13, with Graphics Acceleration enabled, I experience crushed blacks/posterization issues when in the Develop Module. With Graphics Acceleration disabled, the problem goes away. When I resort back to Lightroom 11.5, everything works fine. I mention Lightroom because it's using the same engine as Camera RAW. When I bring an image into Camera RAW, I experience the same exact issue. I no longer can no longer use Camera RAW without being forced to have Graphics Accelartoin enabled unless I go back to a previous version. No one has been able to help with a solution. I suspected a faulty GPU, but Apple is unable to do anything about it because the problem only exists when running non-Apple apps. My Apple Care on the machine expired this month. My point in explaining all this, I wonder if the issue I'm posting about is related. There isn't an option for going back to earlier versions of Camera RAW. I assume I'd have to go back to earlier versions of Photoshop, which I don't want to do. I can live with the problem until I purchase a new machine. 

Kevin Stohlmeyer
Community Expert
Community Expert
November 13, 2023

@DevinDahlgren software in general would not cause a catastrophic/kernel panic issue on a Mac unless something was awry with the hardware. My first suspicion is a faulty GPU. What OS are you running? 

You can try restting your camera raw preferences first.

https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html

 

If that does not resolve try downgrading your Camera RAW filter to a previous version,

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html