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Participant
June 4, 2021
Question

Camera Raw Issues

  • June 4, 2021
  • 1 reply
  • 154 views

Recently, I had to replace my computer and after reactivating my Photoshop CS6 version, I tired to open camera raw images that were shot with a Canon 5D Mark III. Prior to repacling my computer I had no issues with Photoshop. Now when I try open a camera raw image I reveice the following message:

 

 

How do I fix this problem?

 

 

 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
June 4, 2021

Did you check your Camera Raw plugin version to make sure its compatible?

There is a matrix listed below on the first link that should tell you what version you need to be on.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html