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J
JackD2007BS
Participant
July 21, 2017
Answered

Camera RAW problems with newly installed CS6

  • July 21, 2017
  • 1 reply
  • 1049 views

Hi there,

I've installed CS6 today, updated all the software, including the plug-ins, but I can't open up my 5D Mark IV 'CR2' RAW Files in Camera RAW. I keep getting the error message that 'Photoshop cannot open this file'. I've even tried downloading the most up-to-date version of Camera RAW separately and then rebooting, but I'm still receiving the same message. All the software is up-to-date......

In addition, I'm unable to even open JPEG or TIFFs in Camera RAW. 

I kept my old version (CS3) installed just in case there was a problem with CS6 - might this be the reason Camera RAW is not responding??? CS6 seemed to have installed without any glitches - it's just Camera RAW that is unresponsive.

I'd greatly appreciate any help.

Kindest regards

Iain

    This topic has been closed for replies.
    Correct answer davescm

    Hi Jack

    The Canon 5D Mk1V requires ACR version 9.7 or later

    Cameras supported by Camera Raw

    Unfortunately the latest version that is compatible with CS6 is ACR 9.1.1

    Camera Raw plug-in and Adobe application compatibility

    So you have a choice.
    a. Subscribe to Photoshop CC (the Photography plan gets you Photoshop and Lightroom)

    or

    b.Download the free DNG convertor, convert your ACR files to DNG and open the DNGs in CS6

    Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

    Dave

    1 reply

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    July 21, 2017

    Hi Jack

    The Canon 5D Mk1V requires ACR version 9.7 or later

    Cameras supported by Camera Raw

    Unfortunately the latest version that is compatible with CS6 is ACR 9.1.1

    Camera Raw plug-in and Adobe application compatibility

    So you have a choice.
    a. Subscribe to Photoshop CC (the Photography plan gets you Photoshop and Lightroom)

    or

    b.Download the free DNG convertor, convert your ACR files to DNG and open the DNGs in CS6

    Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC

    Dave

    J
    JackD2007BSAuthor
    Participant
    July 21, 2017

    Thanks Dave,

    If I download the DNG convertor and convert my 5D Mark IV Files, I'm assuming there's no loss or reduction in file size/data?

    Any idea why I can't seem to open JPEGs or TIFFs? I don't seem to be able to open Camera RAW at all?

    Iain

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    July 21, 2017

    The DNG convertor converts the RAW file to a container that can be opened in your version of ACR. It does not throw away the raw data.

    There is a limitation with your particular camera and that is the "dual pixel" function. See this link for more :

    Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

    Opening JPEGs or TIFFs would not normally involve ACR. What message do you get when you use File - Open on those files.

    Dave

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