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Jaycey
Jaycey
Participant
November 2, 2020
Answered

Camera Raw (v.11.4.1.291) will not load properly after upgrade to Photoshop 2021

  • November 2, 2020
  • 3 replies
  • 1462 views

Just upgraded to Photoshop 2021 - everything looks OK except Camera Raw.  Attached are snapshots of what I see when I do the following:-

 

  1. Click on Camera Raw Preferences.
  2. Click on Filter > Camera Raw (when an image is loaded).
  3. I haven't included a picture of what happens when I click on About Plug-Ins > Camera Raw, because all I get is a plain black square!

 

I've never had this problem before with other versions of Photoshop, so I'm baffled.  Can anyone help please?

 

Tech Details:-

Camera Raw (v.11.4.1.291

Adobe Photoshop (22.0.0 release)

macOS Mojave (v.10.14.6)

iMaC (Retina 5K, 27-inch, Late 2015)

Processor 3.2 GHz Intel Core 15

Memory 32 Gb

 

 

This topic has been closed for replies.
Correct answer Jaycey

I've actually solved this problem myself?  What I did was to uninstall some old versions of Photoshop that were lurking around, and I also disabled a scratch disk (which Photoshop had pointing to my external data disk for some reason - it also contains backups of old Photoshop versions).  It seemed to me that Photoshop might be trawling around for Adobe systems files, and getting itself all knotted up - so I tried to help out by getting rid of the old stuff.  (Anyway, it seems to have worked!)

 

Thanks very much for your help anyway - without being alerted to the different Camera Raw versions, I wouldn't have been able to get to this stage.

3 replies

D
Dr. Christine
Participant
March 3, 2021

Thanks for posting this. I just upgraded my laptop to BigSur and then updated Photoshop to 2021 and have exactly the same problem. I thought it was just my problem but now see it's not.
Attached: a photo of what happens when I open Camera Raw.

J
Julian21835385d9cd
Participant
November 19, 2021

I happen to have the same problem. Have you found a solution to this please?

T
tracimariePhoto
Participant
December 21, 2020

I am having this exact same issue - same iMac and same version of camera raw - I uninstalled old versions of Photoshop and Bridge but I still get the missing lables in Camera Raw - looks exactly like your screenshots.  Did you fix this issue?

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
November 2, 2020

That's the wrong ACR version, 11.x is pretty old. It's up to version 13.0 now.

 

No idea why your system has stuck with this old version.

Jaycey
JayceyAuthor
Participant
November 2, 2020

Thanks SO much for that - but when I checked my Creative Cloud updates, I had been updated to the 13.0.1 version!

 

So now I'm even more baffled - why, when I click on the Camera Raw filter within Photoshop, is it bringing up the wrong version?  (Which doesn't even work anyway?)

 

Here's perhaps a silly question - within Photoshop, I appear to be looking at a Camera Raw plug-in, yet the Creative Cloud update shows Camera Raw as a seemingly separate entity.  (It also appears to have its own folder under Adobe in Application Support - which is dated October 2020.)  Am I just getting paranoid, or are there two 'types' of Camera Raw?  (This confusion has never cropped up before - because everything just 'worked'?!)

Jaycey
JayceyAuthorCorrect answer
Participant
November 2, 2020

I've actually solved this problem myself?  What I did was to uninstall some old versions of Photoshop that were lurking around, and I also disabled a scratch disk (which Photoshop had pointing to my external data disk for some reason - it also contains backups of old Photoshop versions).  It seemed to me that Photoshop might be trawling around for Adobe systems files, and getting itself all knotted up - so I tried to help out by getting rid of the old stuff.  (Anyway, it seems to have worked!)

 

Thanks very much for your help anyway - without being alerted to the different Camera Raw versions, I wouldn't have been able to get to this stage.

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