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marcabo
Participant
October 20, 2020
Question

Camera RAW v13.0 update

  • October 20, 2020
  • 1 reply
  • 200 views

Just downloaded and updated the lastest from Adobe Cloud. Camera RAW v13.0.  went back to a memory card I was working from early today. Now I get this message when I try to open a normal Canon CR2 raw file. " PS could not complete your request because PS does not recognize this type of file." I have restarted my Mac to no avail. Can I uninstall and go back to the previous version of Camera RAW?  Is it possible to contact Adobe direct?

 

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1 reply

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
October 20, 2020

"a memory card I was working from early today."

 

Don't ever work directly off a memory card! This is exactly what will happen sooner or later.

 

The camera writes to the card using its own file system and organization, and if the computer writes into that it's bound to cause problems. Only the camera should write to the card.

 

Use a card reader, copy the files to a hard drive and work on them there. Format the card in camera when your backups are secure.

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