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louisd79464044
Inspiring
April 21, 2017
Question

Camera Raw version 9.3 corrupted PS plugin

  • April 21, 2017
  • 1 reply
  • 1002 views

Since about a week I am not able to load pictures made with Canon EOS 80D any more in Photoshop version 2017.1. The camera Raw plugin info states Camera Raw 9.3 is installed, opening a RAW picture from out of LR into PS or directly in PS provides an error stating:

This indicates that Camera Raw is not up to date.

Replacing Camera Raw is not possible with the manual update links either, and the CC menu does not allow any changes either:

In short, Camera Raw does not really plug-in in PS, and I cannot use PS any more.

Adobe support has reported it as a bug 3 days ago, but nothing seems to happen since.

This is a serious Bug. I have the same problem reported 3 days ago, and it has been stated as Bug by the technician

I cannot use photoshop any more because my EOS 80D RAW requires Version 9.10 but the Camera Raw plug-in is back on 9.3 now; which is insufficient

Strangely enough the problem has started recently, although I have been working with my 80D RAW pictures in Lightroom about all winter without a problem

Camera Raw 9.10 is needed is stated by PS, but 9.3 does not feel like making any space.

Anyone to get this problem boosted?.

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    1 reply

    JJMack
    Community Expert
    Community Expert
    April 21, 2017

    The Canon 80d requires at least ACR 9.5 why back level to ACR 9.3?

    Cameras supported by Camera Raw

    JJMack
    louisd79464044
    Inspiring
    April 21, 2017

    If I knew? I got the error messages a few days ago  and found ACR had gone back to 9.3 and is not willing to be removed....or upgraded any more.

    I reinstalled PS without effect and would like to know a way to destroy ACR and reinstall...

    I also asked support but the guy did not manage either to get it fixed

    D Fosse
    Community Expert
    Community Expert
    April 21, 2017

    Where do you see 9.3?

    There's a confirmed bug in the latest ACR/Lr release that produces this erroneous message. You can ignore it - just click "don't show again" and "open anyway". Things work normally from that point. It will be fixed in the next update.