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Jacek Poplawski
Known Participant
September 10, 2017
Answered

CameraRAW newer than 9.10.1 crashes on Radeon R7 370 (Windows 10)

  • September 10, 2017
  • 1 reply
  • 534 views

please see my previous thread https://forums.adobe.com/message/9726764#9726764

After updating CameraRAW photoshop is not able to use GPU, because it crashes.

More than month later there is new version of CameraRAW and new version of Radeon driver, but crash still happens.

I needed to downgrade CameraRAW again just to run PS with GPU acceleration.

Is it valid place to report crash or is there better way to contact Adobe?

    This topic has been closed for replies.
    Correct answer JJMack

    Report bugs here Photoshop Family Customer Community Only current version of Adobe software has any support, Adobe stops all support of old version of the software as when thy release a newer version..  Old versions become as is even when tne new version has bugs a brakes your workflow.   New version will even remove you working old version if to do not use the advance install option to keep old version installed.  If you old working version is removed you can install previous version of Adobe applications,  However I do not think that is possible for old versions of Plug-in like ACR.  I see ACR listed as installed but not listed in previous versions only Applications are.  You may be able to find old versions of ACR on Adobe web site.

    1 reply

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    September 11, 2017

    The current version of ACR  is version 9.12.1 try installing that version and the latest device driver for your Radeon R7 370 if ACR crashes change your ACR preference and uncheck use GPU

    .

    JJMack
    J
    Jacek PoplawskiAuthor
    Known Participant
    September 11, 2017

    hello JJMack, thanks for the reply,

    I pay for CC, so my CameraRAW was updated and that's why crash happened again and that's why I needed to find my old thread to downgrade it to 9.10.1 again,

    can you give me some info how to send bug report to Adobe? I found only info how to use some crash tool, but it crashes other way I think that they expect

        

    JJMack
    Community Expert
    JJMackCommunity ExpertCorrect answer
    Community Expert
    September 11, 2017

    Report bugs here Photoshop Family Customer Community Only current version of Adobe software has any support, Adobe stops all support of old version of the software as when thy release a newer version..  Old versions become as is even when tne new version has bugs a brakes your workflow.   New version will even remove you working old version if to do not use the advance install option to keep old version installed.  If you old working version is removed you can install previous version of Adobe applications,  However I do not think that is possible for old versions of Plug-in like ACR.  I see ACR listed as installed but not listed in previous versions only Applications are.  You may be able to find old versions of ACR on Adobe web site.

    JJMack
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