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V
VFC FOODS5CA7
Participant
October 19, 2021
Answered

Can no longer open video files in Photoshop after updating Mac to Big Sur

  • October 19, 2021
  • 3 replies
  • 606 views

I recently updated my Mac to Big Sur and now I can no longer open video files in photoshop. It comes up with the error message "Could no place "file name" because the video file could not be opened".

 

 

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Correct answer PECourtejoie

Hi, update to Ps 23.4, no need for Rosetta mode anymore: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

3 replies

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
June 15, 2022

Hi, update to Ps 23.4, no need for Rosetta mode anymore: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

    M
    McRaptor
    Participant
    February 28, 2023

    On my Mac Studio with PS 24.2.0 still error on trying to open video. Also on PS 2022 with Rosetta. What am I doing wrong?

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    October 19, 2021

    Yes, for the moment, the solution is Rosetta, here is why https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      October 19, 2021

      Please try running Photoshop under Rosetta. 

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