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Inspiring
May 13, 2022
Answered

Can no longer see brush, eraser or any tools. Caps lock is off.

  • May 13, 2022
  • 6 replies
  • 278 views

Creative Cloud Photoshop 23.3.2 updated just now.

Cannot see any brush or eraser points. No matter if caps locked or off.

Windows 10.

 

Prefs/Cursors has Painting: Full size brush tip, Standard for other cursors. Changing these settings does not bring back my brushes.

 

I cannot see where my brush or eraser are. Is there a fix please? 

This topic has been closed for replies.
Correct answer Joanna5FE6

Somehow things have resovled themseleves and I now have mouse functionality restored. Yay. 

6 replies

Joanna5FE6AuthorCorrect answer
Inspiring
May 15, 2022

Somehow things have resovled themseleves and I now have mouse functionality restored. Yay. 

Nancy OShea
Community Expert
Community Expert
May 15, 2022

[Moderator moved from BUGS to DISCUSSIONS as this was not a software issue.]

 

 

Nancy O'Shea— Product User & Community Expert
Inspiring
May 15, 2022

Do these screenshots tell you anything helpful?

Nancy OShea
Community Expert
Community Expert
May 15, 2022

Make sure your computer meets the minimum CPU & GPU requirements to run Photoshop.

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert
Inspiring
May 15, 2022

Thanks for the suggestion. It was already unchecked. 

I have the same install on my personal laptop and everything works perfectly so this is obviously an issue relating specifically to my work laptop. I think I have a graphics processor issue. 

Legend
May 13, 2022

Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

Inspiring
May 13, 2022

Update: I can see the mouse pointer show the brush when I increase the brush size to 500 px or more. But that's absolutely not use. I need to see it at all sizes.

I'm also having issues in InDesign - I cannot resize shapes. It's not possible to grab the corners of selections or shapes to grow or shrink them. They just rotate or move around. 

Changing to a different mouse does not help.

It sounds like there is something in CC that is not responding to my mouses correctly.