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Participant
March 24, 2019
Question

Can not zoom in and out of images while editing

  • March 24, 2019
  • 5 replies
  • 595 views

Hey

About two weeks from nothing in the bug while working on the software.
When I do a close-up of the picture by pressing the CRTL +/- buttons to zoom in or out of the picture, the picture gets stuck but the ruler still moves, as if the software is getting the command but for some reason the image gets stuck.

Happens to someone else? Is this a general bug in the software?
Thanks

    This topic has been closed for replies.

    5 replies

    Participant
    September 6, 2023

    How can i fix this

     

    Sebastian Bleak
    Community Expert
    Community Expert
    March 25, 2019

    Does this happen with all of your documents? I like to try this whenever any of my Adobe apps start to act weird:

    Adobe Complete Reset of Adobe Preferences #340 - YouTube

    Hope this helps

    Community Expert
    March 25, 2019

    It seems a problem related to display driver...

    Have you tryied to disable the GPU?

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Michael Bullo
    Community Expert
    Community Expert
    March 25, 2019

    If the interface starts looking weird or tools start misbehaving a simple reset of the preferences will often fix the problem.

    Preferences in Photoshop

    "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop."

    Nancy OShea
    Community Expert
    Community Expert
    March 24, 2019

    Not a bug for me. 

    • Which version of Photoshop?
    • Which OS?
    • Are your graphics drivers up to date?
    • At what percentage does zoom stop rendering?
    Nancy O'Shea— Product User & Community Expert